Bespoke Industrial Pipe Furniture, Rails, Racking & Storage Solutions Made to Your Exact Requirements.
At Rack N Rail, we understand that not every space, project, or interior concept fits into a standard size or off-the-shelf design. Whether you're redesigning your home, upgrading a retail shop, fitting out a commercial workspace, or building a unique installation, our team specialises in providing custom-built, made-to-measure, and personalised pipe-based solutions that bring your ideas to life.
Our custom service combines industrial craftsmanship, precision engineering, and flexible configuration options, allowing you to create a solution that perfectly suits your style, measurements, load requirements, and practical needs.
What can be customised?
We offer one of the most extensive customisation programmes in the UK for pipe furniture and industrial-style storage products. Nearly every element of our products can be tailored, including:
1.1 Product Types
We can customise.
- Clothing racks (single, double, freestanding, wall-mounted)
- Ceiling-mounted rails
- Wall-mounted display rails
- Heavy-duty shelving brackets
- Pipe handrails, bannisters, and stair rails
- Industrial shelving units
- Custom pipe frames & support structures
- Slip-on fitting (Kee Klamp style) frameworks
- Tables, console frames & custom structures.
1.2 Dimensions & Measurements
Adjustable options include:
- Height
- Width
- Depth
- Pipe diameter
- Length of wall or ceiling rails
- Distance between support points
- Shelf spacing & height clearance.
You can send us exact dimensions, sketches, or photographs for replication.
1.3 Materials & Finishes
We offer customisation of:
- Pipe thickness & grade
- Surface finishes: black, steel, galvanised, matte, and rustic.
- Timber shelf finish (light oak, dark oak, walnut, natural, raw)
- Bracket styles
- Heavy-duty or standard weight capacity
1.4 Mounting Options
Select from:
- Wall-mounted
- Ceiling-mounted
- Floor-mounted
- Corner-mounted
- Hidden brackets
- Multi-bay configurations
1.5 Functional Add-Ons
We can incorporate:
- Additional rails
- Hooks and hanging components
- Castor wheels for mobility
- Crossbars and stabilisers
- Extra support braces
- Spacing changes for retail displays
If you can visualise it, there's a high chance we can build it.
How to Request a Custom Order
We make the custom-order process easy, structured, and transparent. You can submit your request through:
Phone: +447588202705
Email: info@racknrail.co
Business Hours: 10:00 AM-7:00 PM (Mon-Fri), Greenwich Mean Time (London).
Please include:
- Product type
- Exact measurements
- Intended use
- Preferred finish (pipe + wood)
- Any sketches, diagrams, or inspiration photos
- Quantity required
- Delivery postcode
- Deadline (if any)
Our team will review your request and reply with a draft design or clarifications if needed.
Custom Order Quotation Process
Once we receive your details, we will:
Step 1 – Review Your Requirements
We assess measurements, function, structural load, and feasibility.
Step 2 – Provide a Tailored Price Quote
Your quote includes:
- Final product details
- Measurements
- Estimated production time
- Delivery timeframe
- Total VAT-inclusive price
- Shipping cost (if applicable)
We ensure full transparency—no hidden fees.
Step 3 – Approve & Secure Your Order
Once approved, we issue a secure invoice.
Custom orders may require a 50% deposit to begin production.
Step 4 – Production Begins
Our workshop fabricates your item with precision.
Step 5 – Dispatch & Delivery
Once completed, your order is quality-checked and dispatched with tracking.
Production Time for Custom Orders
Production timelines vary depending on complexity:
- Standard custom orders: 3–7 business days
- Large installations: 7–14 business days
- Highly bespoke builds: Up to 21 business days
- Commercial bulk customs: 2–6 weeks (depending on scale)
If you have a project deadline, let us know—we will do our best to accommodate it.
Custom Design Support
For complex or professional projects, we offer additional support:
- Design consultation
- Measurement guidance
- Visual mockups (for large commercial orders)
- Material recommendations
- Structural and load guidance
- Multi-unit planning
This service is ideal for:
- Retail store designs
- Exhibition stands
- Commercial interior concepts
- Office renovations
- Residential carpentry projects
- Architectural builds
Custom Orders for Businesses & Fit-Out Projects
We frequently work with:
- Retail stores
- Interior designers
- Joinery teams
- Contractors
- Hospitality venues
- Offices & corporate spaces
- Gyms & studios
- Hotels and boutiques
We can produce:
- Full shop-floor clothing rail systems
- Multi-wall installations
- Handrail systems
- Bracket packages
- Ceiling-mounted display lines
- Bespoke shelving systems
Trade accounts and quantity discounts are available—just ask.
Pricing for Custom Orders
Pricing depends on:
- Product type
- Material requirements
- Number of custom cuts
- Additional fittings
- Weight capacity upgrades
- Surface treatment or finishing
- Assembly complexity
- Quantity ordered
- Delivery location
All custom quotes are VAT-inclusive with full transparency.
Payment Policy for Custom Orders
We accept:
- Visa, Mastercard, American Express
- Apple Pay & Google Pay
- PayPal
- Bank transfer
- Invoice payments for companies (upon approval)
Deposits
- Orders exceeding £150 or requiring fabrication usually require a 50% deposit.
- The remaining balance must be paid before dispatch.
Returns & Refunds for Custom Orders
Because custom products are made specifically for your measurements, they cannot be returned or refunded, unless:
- The item arrives damaged
- A manufacturing fault is present
- The product differs from the agreed design
In such cases, we will repair, replace, or remake the item at no additional cost.
Please report issues within 48 hours of delivery with photos.
Cancellations for Custom Orders
- Custom orders cannot be cancelled once production has started.
- If cancellation is requested before fabrication begins, we may process a refund minus any preparation fees or materials already cut.
Installation Support for Custom Builds
If your custom order requires additional installation help, we provide:
- Step-by-step installation instructions
- Measurement diagrams
- Mounting hardware guidance
- Safety and load-capacity advice
For large commercial installations, we offer optional on-site guidance (project-based availability).
Quality Assurance & Safety
Every custom product undergoes:
- Dimensional testing
- Stability checks
- Finish inspection
- Component integrity review
- Packaging quality control
We ensure your product is strong, safe, and ready for long-term use.
Confidentiality & Non-Disclosure for Custom Projects
For designers, brands, or commercial clients developing unique concepts, we respect full confidentiality.
We never share:
- CAD drawings
- Measurements
- Custom design files
- Private project images
- Any trade-sensitive information
without explicit written consent.
Sustainability in Custom Manufacturing
Rack N Rail is committed to responsible craftsmanship:
- Recycled and recyclable steel
- Responsibly sourced wood
- Reduced material wastage
- Eco-friendly packaging
- Efficient cut-planning to minimise offcuts
Custom orders help avoid unnecessary production and reduce environmental waste.
Contact Us for Custom Requests
We love bringing unique ideas to life.
Phone: +447588202705
Email: info@racknrail.co
Business Hours: 10:00 AM-7:00 PM (Mon-Fri), Greenwich Mean Time (London).
We aim to respond to all queries within 24 hours during business days.
Our team will gladly assist with measuring, planning, and building your perfect custom solution.
